Privacy Policy

1. Information We Collect

Personal Information

When you register for an account on Yono All, we collect personal information that you voluntarily provide to us, including:

• Full name and email address
• Date of birth and age verification
• Contact information including phone number
• Payment information for transactions
• Identity verification documents when required
• Profile information and gaming preferences

Technical Information

We automatically collect certain technical information when you use our platform:

• IP address and device information
• Browser type and version
• Operating system details
• Device identifiers and hardware information
• Usage patterns and platform interaction data
• Cookies and similar tracking technologies

Gaming Data

To provide you with the best gaming experience, we collect:

• Game play statistics and performance data
• In-game achievements and progress
• Social interactions and community participation
• Transaction history and payment records
• Support ticket information and communications

2. How We Use Your Information

We use the collected information for various purposes to enhance your gaming experience and ensure platform security:

Service Provision

• Creating and maintaining your user account
• Providing access to games and platform features
• Processing transactions and managing payments
• Delivering customer support and assistance
• Personalizing your gaming experience

Security and Compliance

• Verifying user identity and preventing fraud
• Monitoring platform usage for security threats
• Ensuring compliance with legal requirements
• Investigating suspicious activities
• Maintaining platform integrity and fair play

Communication and Marketing

• Sending important platform updates and notifications
• Providing customer support and assistance
• Sharing promotional offers and new game announcements
• Conducting surveys and gathering feedback
• Improving our services based on user preferences

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors and financial institutions
• Cloud hosting and data storage providers
• Customer support and communication services
• Analytics and performance monitoring tools
• Security and fraud prevention services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights and safety of our users
• Investigate potential violations of our terms
• Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with appropriate safeguards to protect your privacy.

4. Data Security Measures

We implement comprehensive security measures to protect your personal information:

Encryption and Protection

• End-to-end encryption for sensitive data transmission
• Secure socket layer (SSL) technology for all communications
• Advanced encryption algorithms for data storage
• Regular security audits and vulnerability assessments
• Multi-factor authentication for account access

Access Controls

• Role-based access controls for our team members
• Regular access reviews and permission updates
• Secure authentication protocols
• Monitoring and logging of all data access
• Employee training on data protection practices

Infrastructure Security

• Secure data centers with physical security measures
• Regular backup and disaster recovery procedures
• Network security monitoring and intrusion detection
• Regular software updates and security patches
• Incident response procedures for security breaches

5. Your Privacy Rights

You have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Review the information we have about you
• Understand how we use your information

Correction and Updates

• Correct inaccurate or incomplete information
• Update your profile and preferences
• Modify your communication preferences
• Change your account settings

Deletion and Restriction

• Request deletion of your personal information
• Restrict certain uses of your data
• Object to specific data processing activities
• Withdraw consent for data processing

To exercise these rights, please contact us through our support page or email us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

Types of Cookies

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and promotions

Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality. You can also manage your cookie preferences through our platform settings.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• Transaction records: Retained for 7 years for tax and legal purposes
• Support communications: Retained for 3 years for service improvement
• Gaming data: Retained for 2 years after account closure
• Marketing data: Retained until you opt out or request deletion

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions for countries with equivalent protection
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct

9. Children's Privacy

Yono All is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform
• Updating the "Last Updated" date at the top of this policy

Your continued use of our platform after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Support Page: Contact Support
• Address: Yono All Privacy Team, India

We are committed to addressing your privacy concerns promptly and transparently.