Support Center
We're Here to Help You
Welcome to the Yono All Support Center! Our dedicated support team is available 24/7 to assist you with any questions, issues, or concerns you may have about our gaming platform. We're committed to providing you with the best possible support experience.
Contact Information
Email Support
Primary: [email protected]
Technical Issues: [email protected]
Account Issues: [email protected]
Response Time: Within 2-4 hours
Live Chat
Availability: 24/7
Languages: English, Hindi
Average Wait: Less than 2 minutes
Best For: Quick questions and immediate help
Business Hours
Monday - Friday: 9:00 AM - 9:00 PM IST
Saturday - Sunday: 10:00 AM - 8:00 PM IST
Emergency Support: Available 24/7
Holidays: Limited support available
Frequently Asked Questions
How do I reset my password?
Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email. Make sure to check your spam folder if you don't receive the email within 5 minutes.
Why can't I access my account?
Account access issues can be due to incorrect login credentials, account suspension, or security measures. Contact our support team with your username/email, and we'll help you regain access to your account.
How do I update my payment information?
Log into your account, go to "Account Settings," then "Payment Methods." You can add, update, or remove payment methods from this section. All changes are secure and encrypted.
What should I do if a game is not loading?
Try refreshing your browser, clearing your cache, or using a different browser. If the issue persists, check your internet connection and contact our technical support team for further assistance.
How do I report a technical issue?
Use our live chat feature for immediate assistance, or send an email to [email protected] with details about the issue, including your browser type, device information, and steps to reproduce the problem.
Can I get a refund for my purchase?
Refund policies vary depending on the type of purchase. Digital items are generally non-refundable, but we may consider refunds for technical issues or errors. Contact our support team to discuss your specific situation.
Support Tips
Browser Compatibility
For the best experience, use the latest versions of Chrome, Firefox, Safari, or Edge. Clear your browser cache regularly for optimal performance.
Account Security
Use a strong, unique password and enable two-factor authentication when available. Never share your login credentials with others.
Network Connection
Ensure you have a stable internet connection. Close unnecessary applications and browser tabs to improve performance during gaming sessions.
Share Your Feedback
Your feedback helps us improve our platform and support services. We value your input and use it to enhance your gaming experience.