Terms & Conditions

1. Acceptance of Terms

By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not use our platform.

Eligibility Requirements

• You must be at least 18 years old to use our platform
• You must provide accurate and complete information during registration
• You must comply with all applicable laws and regulations
• You must not be prohibited from using our services under any applicable law
• You must have the legal capacity to enter into binding agreements

2. Account Registration and Security

Account Creation

To access our platform, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security

• You must use a strong, unique password for your account
• You must not share your account credentials with others
• You must immediately notify us of any unauthorized access
• You are responsible for all activities under your account
• We may suspend accounts that show suspicious activity

Account Verification

We may require you to verify your identity through various methods, including email verification, phone verification, or document submission. Failure to complete verification may result in account restrictions or suspension.

3. Platform Services and Features

Gaming Services

Yono All provides access to various gaming content and features, including:

• Online multiplayer games and tournaments
• Single-player gaming experiences
• Social features and community interactions
• Leaderboards and achievement systems
• In-game purchases and virtual items

Service Availability

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our platform. We may perform maintenance, updates, or modifications that temporarily affect service availability.

Content Updates

We regularly update our platform with new games, features, and improvements. We reserve the right to modify, update, or discontinue any aspect of our services at any time without prior notice.

4. User Conduct and Prohibited Activities

Acceptable Use

You agree to use our platform in a lawful and respectful manner. You must not engage in any activities that could harm our platform, other users, or violate applicable laws.

Prohibited Activities

The following activities are strictly prohibited on our platform:

• Cheating, hacking, or exploiting game mechanics
• Using automated tools or bots to gain unfair advantages
• Harassment, bullying, or threatening other users
• Sharing inappropriate, offensive, or illegal content
• Attempting to circumvent platform security measures
• Creating multiple accounts to avoid restrictions
• Engaging in fraudulent or deceptive practices
• Violating intellectual property rights
• Distributing malware or harmful software
• Spamming or sending unsolicited communications

Consequences of Violations

Violations of these conduct rules may result in:

• Warning notifications and account restrictions
• Temporary or permanent account suspension
• Loss of virtual items or progress
• Legal action in cases of serious violations
• Reporting to relevant authorities when required

5. Payments and Transactions

Payment Methods

We accept various payment methods for platform services and in-game purchases, including credit cards, debit cards, digital wallets, and bank transfers. All payments are processed securely through our trusted payment partners.

Pricing and Fees

• Platform registration is free for all users
• Premium features and games may require subscription fees
• In-game purchases are available for virtual items
• All prices are displayed in Indian Rupees (INR)
• Prices may change with advance notice to users

Refunds and Cancellations

Refund policies vary depending on the type of purchase:

• Digital purchases are generally non-refundable
• Subscription cancellations take effect at the next billing cycle
• Refunds may be considered for technical issues or errors
• All refund requests are subject to our review and approval
• Refunds are processed within 5-10 business days

6. Intellectual Property Rights

Platform Content

All content on Yono All, including games, graphics, text, software, and other materials, is protected by intellectual property laws. We own or license all rights to our platform content.

User-Generated Content

When you create, upload, or share content on our platform, you grant us a non-exclusive, royalty-free license to use, modify, and distribute your content for platform operations and improvements.

Third-Party Content

Some content on our platform may be owned by third parties. We respect intellectual property rights and expect our users to do the same. If you believe your rights have been violated, please contact us immediately.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Collection

• We collect information necessary to provide our services
• We use your data to improve platform functionality
• We implement security measures to protect your information
• We may share data with trusted service providers
• We comply with applicable data protection laws

8. Disclaimers and Limitations of Liability

Service Disclaimers

Our platform is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding uninterrupted or error-free service
• Warranties regarding the accuracy or reliability of content
• Warranties regarding third-party content or services

Limitation of Liability

To the maximum extent permitted by law, Yono All shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Loss of virtual items or gaming progress
• Emotional distress or personal injury
• Damages resulting from third-party actions
• Damages resulting from service interruptions

9. Account Termination and Suspension

Termination by User

You may terminate your account at any time by contacting our support team. Upon termination:

• Your access to the platform will be immediately revoked
• Your account data will be deleted according to our data retention policy
• Any outstanding balances or virtual items may be forfeited
• You remain liable for any outstanding obligations

Termination by Yono All

We may suspend or terminate your account for violations of these Terms, including:

• Breach of these Terms and Conditions
• Fraudulent or illegal activities
• Abuse of platform features or other users
• Non-payment of required fees
• Violation of applicable laws or regulations

10. Dispute Resolution

Informal Resolution

We encourage users to resolve disputes through our customer support system. Our support team is available 24/7 to address concerns and work toward amicable solutions.

Arbitration

Any disputes that cannot be resolved informally may be subject to binding arbitration in accordance with Indian arbitration laws. Arbitration proceedings will be conducted in English and will be confidential.

Governing Law

These Terms are governed by the laws of India. Any legal proceedings will be conducted in the courts of India, and you consent to the jurisdiction of such courts.

11. Modifications to Terms

We may modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

• Post the updated Terms on our platform
• Send email notifications to registered users
• Display prominent notices about the changes
• Update the "Last Updated" date

Your continued use of our platform after changes become effective constitutes acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Support Page: Contact Support
• Address: Yono All Legal Team, India

We are committed to addressing your concerns and providing clarification on any aspect of these Terms.

13. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable. These Terms, together with our Privacy Policy and any other referenced documents, constitute the entire agreement between you and Yono All regarding your use of our platform.